Terms and Conditions of Sale

These terms are to form the entire agreement between parties.

Privacy: we respect our customers privacy and do not send any unsolicited emails. We do not send confirmation by email that we have received your order. If you wish to receive order confirmation please advise us in the ‘additional requirements’ section of the secure order form.

We may need to contact you via email should we require further details in relation to your order. Details of purchasers and visitors to this site are not retained or given to any third party, except with the consent of you, the purchaser. For example a bank will be advised of the transaction if payment is via credit card. For all orders paid by credit card sent outside of New Zealand, we ask our bank to verify your card billing address matches your delivery address. Your credit card details are deleted from our records after your transaction has been completed.

The reference Jackson Allison will appear on your credit card statement after your purchase. Your order will be sent in a box or padded envelope via courier with JACKSON ALLISON given as the return address. Please tell us if you would prefer to receive your goods by post with the return address given as: P.O. Box 4261, Auckland (without our company name). We need to use a return box number should there be a problem delivering your order. Please advise us if you have any special packaging or delivery requirements. Please also see FAQs.

Please note: your order may be delayed for the following reasons that are out of our control:

-NZ or International Post may not achieve their stated delivery target times, and your order may be delayed for a period beyond our control.

-Your post box may not be large enough for your parcel and it could be held for you at your local courier depot.

-Your parcel may get stolen from an unlocked mail box.

Service: while we aim to provide the best possible service, we cannot guarantee this 100%. Jackson Allison and associated companies cannot be held responsible for factors out of our control (e.g. courier delivery delays). We will not consider claims for loss of profit or for personal injury. Limits on liability do not apply to ‘consumers’ under the Consumer Guarantees Act.

New Zealand law applies for consumer rights issues; for example you have the protection of the Fair Trading Act and the Consumer Guarantees Act. New Zealand law also applies to any disputes. Products we import exceed the relevant international standards for quality (such as ISO4074, CE120). Where required our products are listed with the relevant health authority: New Zealand Ministry of Health.

Please send any comments about our products or service to enquiries@jackson-allison.co.nz. Do not send unsolicited promotional electronic messages.

Disclaimer: the website and the owner of the web site are not affiliated with, sponsored by, or approved by any owners of the trademarks which may have been used on this web site.

Conditions of Sale – Jackson Allison Medical & Surgical Ltd.

(referred to below as “JAMS”)

1. Applicability

(a) These `condition`s shall apply to all contracts involving supply of goods by JAMS.

(b) No person acting or purporting to act on behalf of JAMS shall have authority to waive or change these `condition`s verbally and any waivers or changes have effect only if made in writing and signed on JAMS’ behalf.

2. Prices

(a) Price – All transactions will be charged in NZD

(b) The stated prices (whether listed, quoted or tendered) do not include GST or any other taxes, insurance or freight unless otherwise stated.

(c) The prices listed are based on rates and `condition`s ruling at the date of supply unless otherwise specified in writing and orders are accepted on the understanding that they are charged at the prices ruling at the time of delivery.

3. Payment

(a) Payment means the receipt by JAMS of cleared funds.

4. Ownership

(a) No goods will be sent to the buyer until payment has been received by JAMS in full.

(b) Ownership of the goods shall remain with JAMS and not pass to the buyer until payment has been received in full.

(c) The buyer, however, shall not represent to any third party that it is in any way acting for JAMS and JAMS shall not be bound by any contract/s between the buyer and any third parties.

5. Delivery

We can not deliver to a Post Office Box or any address which looks suspicious to us. We deliver within New Zealand and use New Zealand based couriers. Delivery should take between 2-3 working days and 1-2 days longer for rural deliveries.

Without prejudice to its other rights JAMS shall be entitled to withhold delivery if it considers the buyer’s creditworthiness to be unsatisfactory.

6. Risk

Any risk with the goods shall pass to the buyer upon delivery and the buyer will insure the goods for their full replacement value for the benefit of JAMS until ownership of the goods has passed to the buyer.

7. Claims

(a) Since methods and `condition`s of application use are beyond JAMS’ control, any liability whatsoever which JAMS may have under any implied or express statutory or other representation, warranty, `condition` or term made in connection with or applying in respect of the quality, state, `condition`, fitness or properties of any goods supplied by JAMS is limited to the replacement of the goods on credit or payment of a price at the opinion of JAMS. In particular it does not extend to consequential loss and is `conditional upon the buyer making a written claim to JAMS within a reasonable time of delivery and returning to JAMS a sufficient part of the goods to enable proper examination and testing.

(b) No return of goods will be accepted by JAMS nor claims recognised unless the packing slip number is quoted. Return of goods will not be accepted unless the return is agreed by JAMS beforehand nor if the return is made more than 7 days after the receipt of goods. Damage in transit on returned goods is at buyer’s risk.

8. Indemnity

(a) The buyer warrants that any design or instruction it requests JAMS to follow will not cause JAMS to infringe any patent, registered design, trademark, copyright or any other intellectual or industrial right.

(b) Where JAMS follows any design or instruction given by the buyer in 8 (a) the buyer will indemnify JAMS against any damages, penalties, costs and expenses for which JAMS may become liable.

“As a wholesale medical distributor Capes use multiple importers and agencies. Jackson Allison have consistently delivered on their promises. With their team always going the extra mile to differentiate them from the rest.”
Capes Medical Supplies